during troubleshooting on 10:30 UTC
The third update of the incident report is FAQ. We monitored many communities in the process of solving this problem and checked the questions of the commanders. All that’s left now is a final inspection, and answering questions from the commanders.
Q. Less than a week after Reta Wars was released. Why was it suddenly pointed out as the target of hacking?
A. New tokens that have just been issued are often exposed to many attacks if they perform well. GRT was ranked high on CMC and Coingecko’s list of new listings and was performing well. In addition, Reta Wars’ recent performance exceeded our expectations, and users after day 3 of launch were close to double what we expected. The volume of resource transactions was extremely high, and many visitors caused web traffic. We believe that this unexpected high initial performance eventually caught the attention of hackers.
Q. Is the fairness of the game safe when the server is rollback?
A. We investigated all transaction records from the time of the problem, and decided to rollback to block improperly traded GRT from entering the game system. We will be very strict about actions that undermine the fairness of the game. Even 1 GRT cannot be used for unfair purposes in the game.
Q. What is the weekly ranking policy?
A. As we mentioned in our last report, the war was called off today, and the results of the resource supply on Oct 9 will be reflected in the war on Oct 10. As a result, the weekly rankings will also reflect the outcome of the war through Oct 10. Under the influence of this decision, all future weekly rankings will be initialized every Tuesday.
Q. What is the remedy for heroes starving by server maintenance?
A. When the game service resumes, you can claim specialized food from the territory’s Farm.
- The button to receive the Food is located in the upper left corner of the farm screen.
- It is provided to prevent the starvation of heroes due to a sudden game shutdown. Therefore, the player can perform this request only once.
- The food provided here is disposable, and your food storage needs extra space to receive it. If you click this button without enough space in your food storage, any food that exceeds Max Storage will be deleted.
Q. Will the game server start on schedule?
A. We’re very sorry, but the server opening may be delayed a little more than the 12:30 UTC we previously predicted. We have made the decision that it is more important to ensure safety than to barely keep a tight schedule. Most of the improvements have been completed at the moment, but internal testing is under way to detect other hazards.
As soon as the test is completed, we will announce the clear opening time again. Once again, We would like to apologize and thank the commanders for waiting patiently.